Solution · 97.4% On-time terminal pickups

Airport fleets — taxi dispatch software for airport fleets.

Flight-aware dispatch for terminals that never sleep. TaxiCloud airport fleets dispatch for UK and Ireland fleets.

TaxiCloud Airport is dispatch built for terminal pickups. Live flight ingest from FlightAware, terminal-by-terminal pickup zones for LHR, LGW, MAN, BHX, EDI, DUB, AI Copilot reshuffling on delay, and meet-and-greet billing — all native, no add-on modules.

Why airport fleets dispatch software is hard to get right

Airport fleets fail in three places: they miss arrivals when flights slip, they queue drivers wrong at terminals, and they cannot bill meet-and-greet cleanly. TaxiCloud Airport addresses each of those failure modes natively. Flight schedules ingest live from FlightAware, ETAs reshuffle automatically when arrivals slip, terminal-by-terminal pickup zones route drivers to the correct zone without dispatcher overhead, and meet-and-greet fees are first-class billable objects on the customer invoice.

How TaxiCloud's airport fleets dispatch software handles it

The AI Copilot is particularly valuable in airport ops. When LHR T5 slips by 40 minutes, Copilot recommends reassignments ranked by waiting-passenger impact, drafts SMS to all affected passengers in their booking language, and updates terminal queue positions for drivers — all in a single board action that the dispatcher approves with one click. The plain-English explanation accompanies every suggestion: "BA124 delayed 40m; reassigning Mike to T2 pickup; SMS drafted to passenger Smith with revised ETA."

Airport fleets dispatch software — measured outcomes

TaxiCloud Airport ships pre-configured for the major UK and Irish airports: LHR, LGW, STN, LCY, LTN, MAN, BHX, EDI, GLA, DUB. Adding a new airport takes one configuration update and lands in-sprint. The customer-facing booking widget surfaces flight numbers, terminal pickup instructions, and meet-and-greet options up-front, reducing the no-show rate that costs airport fleets the most revenue.

How it works

From booking to billing in four steps.

97.4%On-time terminal pickups
  1. Step 1

    Customer books with flight number

    Booking widget validates flight number, surfaces terminal pickup instructions, surcharges meet-and-greet up-front.

  2. Step 2

    Live flight ingest watches

    FlightAware integration polls arrival status; ETAs auto-shift the moment a delay is announced.

  3. Step 3

    AI Copilot recommends

    Reassignments ranked by passenger impact, SMS drafted, terminal queue positions updated. Dispatcher one-click approves.

  4. Step 4

    Driver routes to terminal zone

    Driver app shows correct terminal pickup zone, walking instructions for meet-and-greet, billing flag set.

Airport fleets outcomes — measured

What airport fleets dispatch software outcomes look like in production.

Pilot fleet results across UK and Ireland operators running TaxiCloud's airport fleets dispatch software.

  • 97.4% on-time terminal pickup rate across pilot fleets

  • 32% lower no-show rate vs pre-TaxiCloud baseline

  • Meet-and-greet fees billed cleanly with zero manual reconciliation

  • Dispatcher overhead per airport job down 60%

FAQ

Airport fleets dispatch software — questions answered.

Which airports are pre-configured?
LHR, LGW, STN, LCY, LTN, MAN, BHX, EDI, GLA, DUB ship pre-configured. Adding a new airport — terminal pickup zones, pre-booked rank rules, flight ingest — takes one configuration update and lands in-sprint when an operator requests it.
How does flight delay handling work?
FlightAware integration polls arrival status. When a delay is announced, ETAs auto-shift in the dispatch board, AI Copilot recommends reassignments ranked by waiting-passenger impact, drafts SMS to passengers, and updates terminal queue positions for drivers — all in one board action.
Are meet-and-greet fees billable cleanly?
Yes. Meet-and-greet is a first-class billable object on the customer invoice with its own surcharge rule. Drivers tap a meet-and-greet button when they reach the agreed terminal zone, the fee posts to Stripe, and the customer invoice itemises it separately from the fare.
Does TaxiCloud Airport require an add-on module?
No. Flight ingest, terminal pickup zones, meet-and-greet billing, and pre-booked rank rules are included in the Pro Max plan at £349/month. Pro Ultra adds custom integrations for niche airports and corporate-account meet-and-greet workflows.

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