Feature

Driver app for taxi dispatch software — TaxiCloud Driver app.

Native Android, FCM push, offline-tolerant, ratings + chat built in. Built into TaxiCloud taxi dispatch software for UK and Ireland fleets.

TaxiCloud's driver app is native Android with iOS variant in beta. Real-time GPS, offer/accept flows, in-app chat, ratings, settlement reports, and offline-tolerant queuing — designed by ex-PHV operators for the operating reality of a working shift.

What it is

Driver app in plain English.

Native mobile app drivers use during their shift. Receives jobs via FCM push, displays customer details, navigates to pickup, tracks the journey, processes payment if cash, and reports settlement at end-of-shift.

  • 1Driver logs in at shift start; status sets available
  • 2Jobs arrive via FCM push with customer name, pickup, destination, fare estimate
  • 3Driver accepts or declines within configurable timeout (default 30s)
  • 4Live GPS streams to dispatch board over WebSocket; pin position updates passenger app
  • 5End-of-shift settlement report shows journeys, fares, tips, deductions
Driverapp.live
Push delivery latency< 800ms
Offline toleranceQueues 100+ events
Driver retention vs incumbents+18%
Live impact↑ trending

The taxi dispatch problem Driver app solves

The driver app is the single most-used surface in any dispatch operation. Drivers use it for the entire shift; if it is slow, awkward, or unreliable, drivers stop accepting jobs and operations suffer. TaxiCloud's driver app was designed by ex-PHV operators rather than mobile-first product designers, which shows in the choices: clean offer/accept flow with ETA-based job ranking, large readable text for road conditions, voice-prompt mode for hands-free job acceptance, settlement reports that match what drivers actually want at end-of-shift.

Driver app architecture inside TaxiCloud taxi dispatch software

Real-time GPS streams to the dispatch board over WebSocket; pin position updates land in the customer-facing app simultaneously so passengers see live driver progress. Offline tolerance is first-class: when drivers lose signal, the app queues GPS pings and job-state events locally; on reconnection, the queue flushes in order to maintain a continuous trail. This matters for areas with unreliable coverage, motorway stretches between cities, and underground stations.

Driver app operational impact across UK and Ireland fleets

Driver retention is the second-most-cited operational metric for fleets. Pilot operators report 18% higher driver retention vs incumbent platforms, attributable to a combination of cleaner shift flow, better settlement reporting, and the in-app chat that lets drivers reach the dispatcher without phone calls. The Android app is the primary platform; the iOS variant is in beta with public store launch targeted Q3 2026.

FAQ

Driver app for taxi dispatch — questions answered.

Is the iOS driver app available?
Currently in private beta. Public App Store listing targets 2026 Q3. Operators on Pro and above get private TestFlight access during beta. Android remains the primary platform — most UK and Ireland PHV driver bases are Android-majority.
How does the driver app handle areas with poor coverage?
Offline tolerance is first-class. The app queues GPS pings, job-state events, and chat messages locally when signal drops; on reconnection, the queue flushes in order to maintain a continuous trail. Tested in pilot fleets running M6 corridor and Edinburgh Old Town stretches with known coverage gaps.
Does the driver app support voice-prompt mode for hands-free job acceptance?
Yes. Voice-prompt mode reads incoming job details aloud and lets drivers accept or decline by voice command. Configurable per driver. Particularly valuable during heavy traffic or for drivers using Bluetooth headsets during longer shifts.
Can the driver app be white-labelled?
Yes, on Pro Max (£349/mo). Drivers see your fleet name on the Play Store, during onboarding, and on every screen. Internal dispatch operator console remains TaxiCloud-branded — that is operator tooling, not driver-facing.

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