Feature

Passenger app for taxi dispatch software — TaxiCloud Passenger app.

iOS-first booking app, App Store rating 4.6 average, white-label included. Built into TaxiCloud taxi dispatch software for UK and Ireland fleets.

TaxiCloud's passenger app is iOS-first with native Android variant. Live ETA, driver pin tracking, in-app SMS to driver, fare estimates, ride history, and account-pay for corporate travellers. Average App Store rating 4.6 across operator deployments.

What it is

Passenger app in plain English.

Customer-facing mobile app that handles booking, live tracking, payment, and ride history. White-labelled as your fleet on Pro and above — your name, icon, colours on the App Store and across every screen.

  • 1Customer signs up with email or phone; one-time-code verification
  • 2Books with pickup, destination, fare estimate; pays via Stripe up-front or marks as cash
  • 3Live driver pin tracks pickup approach; ETA updates auto via WebSocket
  • 4In-app SMS routes to driver via Twilio (driver phone number masked)
  • 5Ride history, receipts, and account-pay statements available in-app
Passengerapp.live
App Store rating average4.6 / 5.0
Median booking time< 18s
Crash-free sessions99.94%
Live impact↑ trending

The taxi dispatch problem Passenger app solves

The passenger app is the customer's full digital experience of your fleet. On Pro and above, it ships white-labelled: your name on the App Store, your icon, your colours across every screen. The customer journey from "Google your fleet name" to "book a ride and track the driver" reads as your brand end-to-end. App Store ratings average 4.6 across operator deployments, comparable with Uber and well above iCabbi-powered or Autocab-powered customer apps.

Passenger app architecture inside TaxiCloud taxi dispatch software

Booking flow is calibrated for sub-18-second median: pickup, destination, fare estimate, payment, confirm. Stripe runs up-front for card payments — eliminates no-shows on prepaid bookings, which materially reduces revenue leak. Cash bookings are supported for fleets with cash-heavy customer bases. Ride history shows full receipts, exportable for expense reconciliation; account-pay travellers see statement-level views per their corporate account.

Passenger app operational impact across UK and Ireland fleets

The technical foundation matters for app-store ratings. WebSocket-driven live updates mean driver pin movements feel instantaneous rather than "refreshing now... refreshing now..." Crash-free session rate sits at 99.94% across pilot fleets. The iOS app is the primary platform with native Android variant; both publish under your fleet name and developer account on Pro and above.

FAQ

Passenger app for taxi dispatch — questions answered.

Is the passenger app white-labelled?
Yes, on Pro (£149/mo) and above. App Store name, icon, colours, copy tone — all your fleet's. Published under your developer account (we provide setup if needed). Updates ship through our release pipeline with your branding intact.
What payment methods does the passenger app support?
Stripe natively (cards, Apple Pay, Google Pay, Link), PayPal, plus account-pay for corporate travellers. Cash is supported for bookings where the customer prefers cash payment to the driver. Adyen and Square integrations are roadmapped for 2026 Q4.
How does live tracking work?
WebSocket-driven via Reverb. Driver pin position updates land in the passenger app within 200ms of the driver's GPS event, no polling refresh, no "refreshing now..." UX. ETA updates whenever the driver's route ETA shifts materially.
Are passenger receipts exportable for expense reconciliation?
Yes. Individual receipts download as PDF; full ride history exports as CSV. Account-pay travellers see statement-level views aggregated per corporate account, with expense codes and cost-centres visible. Xero and QuickBooks integrations push the same data automatically on Pro Max.

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