0.8
Jobs/min peak fleet throughput
100-vehicle fleet, Saturday 23:00
For Private hire
Private hire dispatch software — PHV dispatch designed by people who have run dispatch rooms.
TaxiCloud private hire dispatch software for UK and Ireland operators. AI Copilot, transparent £49-£349/month pricing, self-serve trial.
Private hire is TaxiCloud's home vertical. TfL- and council-aware booking flows, AI Copilot in live dispatch, customer app rated 4.6+, white-label everything — built around the operating reality of UK and Ireland PHV fleets running 23-hour booking peaks.
Outcomes · Private hire
PHV dispatch designed by people who have run dispatch rooms.
4.6
Customer app rating average
Across operator deployments
−38%
Dispatcher time per assignment
AI Copilot one-click approvals
- 0.8 jobs/min peak throughput on 100-vehicle fleets
- Customer app rating 4.6 average
- 30-50% lower year-one cost vs iCabbi/Autocab
- Council compliance audits delivered without dispatcher overhead
Private hire dispatch software — the operating reality
PHV is the UK's largest taxi-sector segment by revenue and the segment most often underserved by dispatch tooling. Dispatch consoles built for hackney heritage do not handle pre-booked-only flows well; consoles built for international ride-hailing do not handle UK PHV regulatory content well. TaxiCloud is built for PHV first and works for hackney and other verticals second — a deliberate inversion of how most platforms are positioned.
How TaxiCloud's private hire dispatch software handles it
Regulatory content is deep. TfL operator monthly returns, PHV driver compliance audits, vehicle inspection deadlines, ULEZ and Congestion Charge zone awareness on the customer widget and dispatch board, council-licensing reports for every UK PHV authority by name. The compliance content is maintained quarterly by a regulatory team that tracks authority circulars; format updates land in-sprint when an authority changes a requirement.
Private hire dispatch software — what changes for operators
Operationally, AI Copilot is the highest-leverage feature for PHV fleets. Dispatchers running 23-hour peaks make hundreds of reassignment decisions per shift; Copilot ranks them by impact, drafts customer SMS, and explains every recommendation. Pilot fleets report 38% dispatcher time saved and 22% reassignment quality lift measured against waiting-time KPIs.
Pain points private hire operators actually have
The private hire dispatch lanes incumbent platforms get wrong.
Where iCabbi, Autocab, and legacy taxi dispatch software fall short for private hire operations — and where TaxiCloud is calibrated natively.
Legacy consoles ship polling-refresh updates that lag during peak hours
Council-licensing reports often handled in spreadsheets outside the dispatch platform
Customer apps from incumbents trail sector leaders on App Store ratings
Pricing transparency is rare; multi-year contracts are still the norm with incumbents
FAQ
Private hire dispatch software — questions answered.
- Is TaxiCloud TfL-compliant for London PHV operators?
- Yes. TfL operator monthly returns, PHV driver compliance audits, vehicle inspection tracking, ULEZ and Congestion Charge zone awareness ship out of the box. The compliance content is maintained quarterly with format updates landing in-sprint.
- Does TaxiCloud generate council-licensing reports for non-London PHV authorities?
- Yes. Every UK PHV licensing authority is supported by name — Manchester, Birmingham, Leeds, Sheffield, Liverpool, Edinburgh, Glasgow, Cardiff, Belfast, Newcastle. Adding a new authority's report format takes one sprint when an operator requests one.
- What plan is right for a 25-vehicle PHV fleet?
- Pro at £149/month covers up to 25 drivers including AI Copilot, full council compliance reporting, customer + driver apps, white-label, and Stripe + PayPal payments. No setup fee, month-to-month contracts. Most fleets at this size find Pro is the sweet spot.
- How do I evaluate TaxiCloud against my existing iCabbi or Autocab setup?
- The 14-day trial is fully self-serve and tenant-isolated. Common pattern: run a small driver subset (typically airport or executive segment, where AI Copilot impact is largest) on TaxiCloud for two weeks alongside the existing platform. No card or contract required. Migration is 7-10 days white-glove if you decide to switch.
Ready when you are
Dispatch on autopilot.
14-day free trial. No card. Cancel anytime.
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