Solution · 0.8 Jobs per minute, peak fleet

Private hire fleets — taxi dispatch software for private hire fleets.

Booking, dispatch, and customer apps designed by ex-PHV operators. TaxiCloud private hire fleets dispatch for UK and Ireland fleets.

TaxiCloud Private Hire is dispatch built for UK and Ireland PHV operators. TfL-aware booking flows, council-licensing reports out of the box, AI Copilot in live dispatch, customer app rated 4.6+, and white-label everything — designed by people who have run PHV dispatch rooms.

Why private hire fleets dispatch software is hard to get right

Private hire is the lane TaxiCloud was built for first. Every screen, every report format, every customer-facing surface is calibrated for the operating reality of UK and Ireland PHV: TfL or council licensing, hackney waybill, monthly returns, driver compliance audits, vehicle inspection deadlines, and the 23-hour booking peak that PHV fleets actually run. The dispatch console runs in any browser, scales horizontally for weekend surges, and ships with the AI Copilot watching the live board.

How TaxiCloud's private hire fleets dispatch software handles it

The customer-facing surface is operator-grade end-to-end. The booking widget embeds on your existing website with one line of code; the customer app is iOS-first with native Android, App Store rating averaging 4.6 across operator deployments. The driver app uses FCM for push and shows clean offer/accept flows. White-label is included on Pro and above — your domain, logo, colours, app name on customer-facing pages and email templates.

Private hire fleets dispatch software — measured outcomes

Most PHV fleets evaluating modern alternatives come from iCabbi, Autocab, or Cordic. Migration is 7-10 business days white-glove on Pro and above: drivers, vehicles, customers, pricing rules, coverage zones, historic bookings — all imported with a parallel-run weekend for dispatcher training. The self-serve trial is tenant-isolated; many operators run their airport or corporate segment on TaxiCloud first to benchmark AI Copilot impact.

How it works

From booking to billing in four steps.

0.8Jobs per minute, peak fleet
  1. Step 1

    Customer books on your branded widget

    Embedded on your site, branded with your colours, validates passenger details, runs Stripe checkout up-front.

  2. Step 2

    Dispatch console assigns

    AI Copilot suggests the highest-impact driver match; dispatcher one-click approves. Driver app gets the FCM push.

  3. Step 3

    Live board tracks the journey

    WebSocket updates from Reverb show driver pin movements in real time. Customer SMS auto-update on ETA shifts.

  4. Step 4

    Council reports generate automatically

    Compliance audits, hackney waybill, monthly council returns roll up automatically per your authority's calendar.

Private hire fleets outcomes — measured

What private hire fleets dispatch software outcomes look like in production.

Pilot fleet results across UK and Ireland operators running TaxiCloud's private hire fleets dispatch software.

  • 0.8 jobs per minute peak throughput on a 100-vehicle fleet

  • Customer app rating 4.6 average across pilot operators

  • 30-50% lower year-one run-rate cost vs iCabbi/Autocab

  • Council compliance audits delivered without dispatcher overhead

FAQ

Private hire fleets dispatch software — questions answered.

Is TaxiCloud TfL-compliant for London PHV operators?
Yes. TfL operator monthly return formats, PHV driver compliance audits, vehicle inspection tracking, and ULEZ/Congestion Charge zone awareness ship out of the box. The compliance content is maintained quarterly.
Does TaxiCloud generate council-licensing reports for non-London PHV authorities?
Yes. We support every UK PHV licensing authority by name — Manchester, Birmingham, Leeds, Sheffield, Liverpool, Edinburgh, and more. Adding a new authority's report format takes one sprint when an operator requests one.
What is the white-label scope?
On Pro (£149/mo) and above: your domain, logo, colours, app name on customer-facing booking widget, customer app, customer emails, and SMS templates. Driver-app white-label requires Pro Max (£349/mo).
What plan is right for a 25-vehicle PHV fleet?
Pro at £149/month covers up to 25 drivers including AI Copilot, full council compliance reporting, customer + driver apps, white-label, and Stripe + PayPal native payments. No setup fee, month-to-month contracts.

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