1. Standards we target
We target WCAG 2.2 Level AA across all customer-facing surfaces. Internal dispatcher tooling additionally targets keyboard operability for power users — every action in the dispatch board has a keyboard shortcut.
2. What we have done
- Colour contrast ≥ 4.5:1 for body text and ≥ 3:1 for large text and UI components across the marketing website and dispatch console.
- Keyboard operability for every dispatch board action; no mouse-required workflows.
- Screen reader compatibility on the dispatch console (NVDA, JAWS, VoiceOver) and the customer-facing booking app (TalkBack on Android, VoiceOver on iOS).
prefers-reduced-motionrespected — animations are short-circuited when the OS preference is set, on the marketing website, dispatch console, and apps.- Booking flow supports accessibility preferences as first-class objects: wheelchair access, assistance dog, low-floor vehicle — drivers see the requirement on assignment.
3. Known gaps
The Live Dispatch demo on the marketing home page (an animated canvas-based illustration) does not yet expose a screen-reader equivalent — a textual fallback is planned for Q2 2026. The driver app's offline mode does not yet announce sync state changes via screen reader; Q3 2026 target.
4. Reporting an issue
Email accessibility@taxicloud.ai with a description of the barrier, the URL or app surface, and your assistive technology. We acknowledge within 1 working day and aim to provide a workaround within 5 working days. If a fix is required, we publish a target date and follow up at completion.
5. Enforcement
UK customers may escalate unresolved complaints to the Equality Advisory and Support Service (EASS). Irish customers may escalate to the Irish Human Rights and Equality Commission (IHREC).
6. Contact
Accessibility queries: accessibility@taxicloud.ai. Owner: Head of Engineering.