Feature

Dispatch board for taxi dispatch software — TaxiCloud Dispatch board.

Single-screen live console with WebSocket updates and AI Copilot inline. Built into TaxiCloud taxi dispatch software for UK and Ireland fleets.

TaxiCloud's dispatch board is single-screen by design: drag-to-assign, keyboard-first job actions, WebSocket-driven live updates from Reverb, AI Copilot inline. Designed for the 23-hour booking peak and the controller workflow that runs it.

What it is

Dispatch board in plain English.

The core operator console. Live job queue, driver pins on a map, AI Copilot suggestions, customer SMS drafts, settlement queue, and council-licensing flags — all on one screen, updating in real time.

  • 1Subscribes to live state via Reverb WebSockets — no polling refresh
  • 2Job queue, driver pins, and Copilot suggestions update in real time
  • 3Drag-to-assign or keyboard shortcut (J: assign, R: reassign, S: SMS) for fast actions
  • 4Inline customer SMS drafting via Copilot; one-click send
  • 5Settlement, council-licensing flags, and exception queues stay in peripheral view
Dispatchboard.live
Update latency< 200ms
Time-to-assign reduction−47%
Keyboard shortcuts23
Live impact↑ trending

The taxi dispatch problem Dispatch board solves

Most dispatch consoles still ship with a polling refresh model: every five seconds the page asks the server for state and re-renders. That looks fine in a demo and breaks under real operating load. TaxiCloud's dispatch board uses WebSocket subscriptions via Reverb — every state change in the live operation pushes to the console within 200ms, with no refresh flicker, no polling overhead, and no stale data. Driver pin movements, job-status changes, customer SMS deliveries, and AI Copilot suggestions all land continuously.

Dispatch board architecture inside TaxiCloud taxi dispatch software

The single-screen design is the second axis. Most controllers run multi-monitor setups today because legacy consoles split function across multiple windows: queue here, map there, customer record in a modal, settlement in a separate tab. TaxiCloud's board collapses the primary controller workflow onto one screen with the secondary surfaces in peripheral view (settlement, council-licensing flags, exception queues). The result is a 47% reduction in time-to-assign measured across pilot fleets — controllers are not navigating, they are operating.

Dispatch board operational impact across UK and Ireland fleets

Keyboard-first matters for controller velocity. Twenty-three keyboard shortcuts cover the controller workflow: J to assign, R to reassign, S to draft SMS via Copilot, F to filter the queue, M to drop a map pin, Tab to cycle drivers. Mouse-driven flows are still supported (drag-to-assign, click-to-message) but experienced controllers run keyboard-first and the velocity difference is measurable.

FAQ

Dispatch board for taxi dispatch — questions answered.

Can the dispatch board run on multiple monitors?
Yes — the single-screen design is the recommended primary, but the board supports detaching the map, settlement, or exception queue to a secondary monitor if controllers prefer that. Most controllers transition to single-screen operation after 1-2 weeks of use.
What happens during WebSocket disconnections?
The board falls back to a 5-second polling cadence on disconnect, surfaces a clear warning banner, and auto-reconnects when WebSockets come back. State sync runs on reconnect to ensure no events are missed during the disconnect window.
Is the dispatch board responsive on tablet?
Yes, with caveats. The full controller workflow assumes a 1440×900 minimum viewport. iPad Pro and Surface Pro work well; smaller tablets degrade gracefully but lose the peripheral surfaces (settlement, exception queues) which collapse into menus.
Are keyboard shortcuts customisable?
Yes. Pro Max ships per-controller keyboard shortcut customisation. The defaults are calibrated for ex-iCabbi and ex-Autocab controllers (J, R, S, F, M, Tab follow incumbent conventions), so retraining is minimal.

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