Case study · Manchester · UK
Tridium Manchester's 142-driver Autocab → TaxiCloud cutover in 9 days with zero downtime.
142 drivers · 148 vehicles · migrated from Autocab in 9 working days · live since 2025-07.
Tridium Private Hire runs 142 drivers across central Manchester and Salford, with a roughly 60/40 retail-to-corporate split. They migrated off Autocab in 9 working days in July 2025, hit a 23% improvement in driver utilisation in the first 60 days, and cut Manchester City Council compliance-report preparation time from 11 hours per quarter to under 30 minutes.
−95%
Council compliance prep time
11 hours/quarter → under 30 minutes via pre-configured templates.
+23%
Driver utilisation
AI Copilot pre-emptive surge routing.
−28%
Corporate no-show rate
Customer-side ETA accuracy improvement.
The migration
How Tridium Private Hire migrated off Autocab.
Tridium had been on Autocab for nine years and was paying just under £4,200/month in licensing across the dispatch console, driver app, customer app, and the booker channel. Their migration trigger was Manchester City Council's 2025 PHV compliance reporting requirement update — Autocab's compliance export needed manual reconciliation against the council's templated returns and was eating roughly 11 hours per quarter of their finance team.
TaxiCloud council-licensing reports ship Manchester City Council templates pre-configured. Quarterly compliance returns now generate in under 30 minutes from a single 'Generate quarterly return' action that spans driver licensing, vehicle MOT and PHV plate status, and operator-licensed-driver minutes. Tridium's finance lead Ryan Holloway describes the time saved as 'the first software change in nine years that gave us back hours we did not know we were spending.'
Beyond compliance, Tridium hit a 23% improvement in driver utilisation in the first 60 days post-migration. AI Copilot's pre-emptive surge detection (it watches Manchester arena event calendars, train arrival data from Network Rail, and post-match Old Trafford crowd patterns) routes idle drivers toward predicted demand 8-12 minutes before booking spikes hit. Their corporate-account no-show rate also dropped 28%, attributed to the customer-side ETA accuracy improvement.
“Council compliance returns went from 11 hours of spreadsheet reconciliation per quarter to a single click. We didn't even know we were paying that hidden tax until TaxiCloud took it away.”
Ryan Holloway
Finance Lead, Tridium Private Hire
Frequently asked
Questions about the Tridium Private Hire migration.
How long did Tridium's Autocab → TaxiCloud migration take?
Nine working days. Drivers (142), vehicles (148), corporate accounts (340), pricing rules (29), and a 90-day historic booking window were imported. Zero downtime — Tridium kept Autocab running for the first 5 days in parallel.
How does TaxiCloud handle Manchester City Council PHV compliance reports?
Manchester City Council quarterly compliance return templates ship pre-configured. Return generation runs in under 30 minutes from a single action that spans driver licensing, vehicle MOT and PHV plate status, and operator-licensed-driver minute totals. Previously this took Tridium's finance team roughly 11 hours per quarter on Autocab.
What drove the 23% driver utilisation improvement?
AI Copilot's pre-emptive surge detection watches Manchester arena event calendars, Network Rail train arrival data, and Old Trafford post-match crowd patterns. Idle drivers are routed toward predicted demand 8-12 minutes before booking spikes hit, increasing per-shift completed jobs.
Did corporate accounts see service quality changes during the migration?
Tridium's corporate-account no-show rate dropped 28% in the first 60 days. The driver onboarded the customer-side ETA accuracy was the primary attribution. No corporate account churned during or because of the migration.
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