Case study · Dublin · IRELAND
Harbour Cabs Dublin: NTA SPSV-compliant migration in 7 days, +31% Dublin Airport job throughput.
67 drivers · 72 vehicles · migrated from TaxiCaller in 7 working days · live since 2025-11.
Harbour Cabs is a 67-driver Dublin operator running TaxiCloud since November 2025. They migrated off TaxiCaller in 7 working days, lifted Dublin Airport job throughput 31% in the first 90 days, and were the first Irish customer to use TaxiCloud's NTA SPSV quarterly return automation, cutting their NTA compliance reporting from 4 hours per quarter to roughly 8 minutes.
+31%
Dublin Airport throughput
Live Aer Lingus + Ryanair flight ingest, terminal-aware queueing.
−97%
NTA SPSV return prep
4 hours/quarter → 8 minutes via native NTA return template.
+33pp
Card-on-file uptake
38% → 71% via customer app saved-card prompt.
The migration
How Harbour Cabs migrated off TaxiCaller.
Harbour Cabs runs out of Dún Laoghaire with a 60/40 split between Dublin Airport pickups and Dublin city work. The fleet had been on TaxiCaller for four years — TaxiCaller's lack of native NTA SPSV reporting was the migration trigger when the NTA's 2025 quarterly return format was updated. Their general manager Niamh Ó Briain estimated they were spending 4 hours per quarter manually reformatting TaxiCaller exports to match the new NTA SPSV templates.
TaxiCloud was the first Irish dispatch platform to ship NTA SPSV quarterly return generation natively. Harbour's first NTA return on TaxiCloud generated in 8 minutes, against the previous 4-hour manual workflow on TaxiCaller. The return covers driver SPSV licensing status, vehicle SPSV plate validity, hackney-licensed-driver minute totals, and the 2025 NTA-format columnar layout the regulator now requires.
Beyond compliance, Harbour hit a 31% lift in Dublin Airport job throughput in the first 90 days post-migration. Dublin Airport's 2025-built western terminal queue zone and the live Aer Lingus + Ryanair flight ingest were the primary drivers — Harbour's drivers spent 22 fewer minutes per shift waiting in the wrong terminal. Cash payment reconciliation, historically a Harbour pain point, also tightened: card-on-file uptake rose from 38% to 71% post-migration via the customer app's saved-card prompt.
“Being the first Irish operator on TaxiCloud's NTA SPSV automation was the deciding factor. Eight minutes for a quarterly return that took us four hours on TaxiCaller — that paid the migration cost back in the first quarter alone.”
Niamh Ó Briain
General Manager, Harbour Cabs
Frequently asked
Questions about the Harbour Cabs migration.
How does TaxiCloud handle NTA SPSV quarterly returns for Irish operators?
TaxiCloud was the first Irish dispatch platform to ship NTA SPSV quarterly return generation natively. The return covers driver SPSV licensing status, vehicle SPSV plate validity, hackney-licensed-driver minute totals, and the 2025-updated NTA columnar format. Harbour Cabs generates a quarterly return in roughly 8 minutes, down from 4 hours on TaxiCaller.
How long did the TaxiCaller → TaxiCloud migration take Harbour Cabs?
Seven working days. Drivers (67), vehicles (72), customer accounts (1,800), Dublin Airport pricing tiers, and a 120-day historic booking window were imported. TaxiCaller ran in parallel for the first 3 days; cutover completed without downtime.
What drove the 31% Dublin Airport throughput improvement?
Live Aer Lingus and Ryanair flight ingest plus Dublin Airport's 2025-built western terminal-aware queue zoning. Harbour drivers spent 22 fewer minutes per shift waiting in the wrong terminal post-migration.
Did Harbour Cabs see customer payment behaviour change post-migration?
Card-on-file uptake rose from 38% pre-migration to 71% in the first 90 days on TaxiCloud, primarily via the customer app's saved-card prompt at booking confirmation. Cash reconciliation overhead dropped roughly 60% as a knock-on effect.
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