Case study · Edinburgh · UK
Executive Edinburgh's Cordic → TaxiCloud cutover in 6 days, +47% chauffeur-class on-time arrivals.
38 drivers · 42 vehicles · migrated from Cordic in 6 working days · live since 2025-12.
Executive Edinburgh is a 38-driver chauffeur and corporate-travel operator running TaxiCloud since December 2025. They migrated off Cordic in 6 working days, lifted chauffeur-class on-time arrivals 47% in the first 60 days, and standardised City of Edinburgh Council Private Hire Car driver licensing-renewal workflows across the entire fleet for the first time.
+47%
Chauffeur on-time arrivals
Vehicle-class enforcement at dispatch step.
0
PHC documentation lapses
Council-licensing report auto-suspends lapsed plates.
6 days
Cordic migration cutover
Drivers, vehicles, accounts, pricing imported.
The migration
How Executive Edinburgh migrated off Cordic.
Executive Edinburgh services a chauffeur-tier corporate book — Edinburgh-based law firms, Edinburgh financial-services accounts, and weekend executive transfers from Edinburgh Waverley and Edinburgh Airport. Their fleet sat on Cordic for five years, and their migration trigger was Cordic's lack of vehicle-class enforcement at dispatch — premium S-Class bookings were intermittently dispatched to non-premium vehicles when the dispatcher missed the class flag.
TaxiCloud's vehicle-class enforcement is a first-class object: every booking carries a required vehicle class (S-Class, E-Class, V-Class, executive estate), every driver-vehicle pairing carries a class certification, and the dispatch console prevents cross-class assignments at the assignment step rather than relying on dispatcher vigilance. Executive Edinburgh's chauffeur-class on-time arrival rate moved from 81% on Cordic to 94% in the first 60 days — a 47% reduction in late arrivals.
City of Edinburgh Council PHC driver licensing renewals had been tracked across three spreadsheets and Cordic's basic driver record. TaxiCloud ships City of Edinburgh PHC renewal-cycle automation as a council-licensing report. Drivers receive renewal-due notifications 60 days, 30 days, and 7 days before expiry; vehicles with lapsed PHC plates are automatically suspended from dispatch. In the first quarter, zero drivers operated with lapsed PHC documentation versus an average of two per month on Cordic.
“Vehicle-class enforcement at the dispatch step is the feature that made the migration pay back in the first month. We were sending S-Class bookings to E-Class cars on Cordic and apologising every week. That class of mistake is now structurally impossible.”
Iain MacLeod
Operations Director, Executive Edinburgh
Frequently asked
Questions about the Executive Edinburgh migration.
How does TaxiCloud prevent vehicle-class mismatches in chauffeur dispatch?
Every booking carries a required vehicle class (S-Class, E-Class, V-Class, executive estate). Every driver-vehicle pairing carries a class certification. The dispatch console prevents cross-class assignments at the assignment step. Dispatchers cannot assign a non-premium vehicle to an S-Class booking even by accident.
How long did Executive Edinburgh's Cordic → TaxiCloud migration take?
Six working days. Drivers (38), vehicles (42), corporate accounts (210), pricing rules (18), and a 60-day historic booking window were imported. Cordic ran in parallel for the first 3 days; cutover completed Saturday morning before the Sunday airport-rush window.
What does TaxiCloud automate for City of Edinburgh Council PHC compliance?
PHC renewal-cycle automation: drivers receive renewal-due notifications at 60, 30, and 7 days before expiry. Vehicles with lapsed PHC plates are automatically suspended from dispatch. The council-licensing report exports CSV in the City of Edinburgh Council quarterly return template.
What measurable results has Executive Edinburgh seen?
First 60 days: chauffeur-class on-time arrivals up 47% (94% vs 81% pre-migration), zero PHC documentation lapses (vs ~2 per month on Cordic), and corporate-account renewal rates lifted 12 percentage points at the December year-end renewal cycle.
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