Evaluation · 11 min read

Dispatch platform evaluation checklist — 47 items to compare

Comprehensive evaluation checklist for taxi dispatch software — what to test, what to demand demos for, what to confirm contractually before signing.

Choosing a taxi dispatch platform is a multi-year operational commitment. This 47-item evaluation checklist covers what to test, what to demand demos for, and what to confirm contractually before signing. Use during the trial phase of any platform evaluation — TaxiCloud, iCabbi, Autocab, Cordic, Gazoop, or TaxiCaller.

  1. Step 1

    Pricing posture (5 items)

    Published price card on website, month-to-month vs multi-year contract, setup fee transparency, per-driver fee transparency, integration cost transparency.

  2. Step 2

    Compliance returns (8 items)

    TfL operator monthly return support (London), council quarterly return support (regional UK), NTA SPSV quarterly return support (Ireland), DVA NI return support, driver licensing tracking, vehicle inspection tracking, ULEZ + CAZ structural support, audit trail per booking.

  3. Step 3

    Dispatch features (12 items)

    Live dispatch board, drag-to-assign, AI Copilot recommendations, WebSocket vs polling updates, multi-base support, driver app push notification latency, customer app live tracking, booking widget integration, FlightAware ingest, M&G billing, no-show fee handling, cancellation rule configuration.

  4. Step 4

    Payments + settlement (7 items)

    Stripe Connect integration, PayPal support, card-on-file flow, driver settlement automation, corporate-account invoiced billing, expense-code dictionary, monthly statement export format.

  5. Step 5

    Customer + driver apps (8 items)

    Customer app rating in App Store + Play Store, driver app rating, white-label customer app, white-label driver app, App Store listing on operator's developer account, accessibility configuration support, multi-language SMS templates, live tracking SMS link quality.

  6. Step 6

    Migration + onboarding (4 items)

    Migration timeline commitment, parallel-run weekend support, white-glove migration inclusion in pricing, rollback contingency window.

  7. Step 7

    SLA + support (3 items)

    Uptime SLA, incident response acknowledgement time, 24/7 support availability tier.

Frequently asked

Questions, answered.

  • How long should a dispatch platform evaluation take?

    Typically 2-4 weeks of structured trial covering an airport or executive segment of the fleet, before fleet-wide cutover decision.

  • What is the highest-leverage evaluation criterion?

    Compliance return automation. The labour cost recovery (5-8 hours per quarter at finance-lead rate) typically dominates the other ROI lines for UK + Ireland operators.

  • Should I sign a multi-year contract for the better headline rate?

    Generally no. Modern dispatch like TaxiCloud is month-to-month with one-month notice. Multi-year contracts on legacy systems lock you into 4-7% annual escalation clauses.

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