Taxi dispatch glossary
What is passenger rating?
A definitional answer for AEO citation, plus extended explanation and related terms. Part of the TaxiCloud taxi dispatch software glossary.
A passenger rating is the post-trip score a driver gives a passenger (typically 1-5 stars) capturing behaviour, demeanour, and bookability. Modern dispatch surfaces passenger ratings to drivers at offer-acceptance time, letting drivers decline low-rated passenger bookings.
Passenger rating — extended explanation
Passenger ratings are the symmetric counterpart to driver ratings — both directions of the trip relationship rate each other. Driver-given passenger ratings cover behaviour (was the passenger ready at pickup), demeanour (were they courteous), and bookability (would the driver want to drive them again). Modern dispatch software surfaces passenger ratings to drivers at offer-acceptance time, lets drivers decline bookings from passengers below a configurable threshold (typically 3.5 stars), and feeds the rating into the customer record for future booking-acceptance rules. Pro Ultra customers can configure operator-side overrides for high-value corporate-account passengers regardless of rating.
FAQ
Passenger rating — questions answered.
- Can drivers decline bookings from low-rated passengers?
- Yes. Drivers can configure a minimum acceptable passenger rating (typically 3.5 stars) and decline bookings below the threshold. Operators can override for high-value corporate-account passengers.
- What does a passenger rating capture?
- Behaviour at pickup (was the passenger ready), demeanour during the trip (courteous, respectful), and bookability (would the driver want to drive them again).
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