Taxi dispatch glossary
What is driver rating?
A definitional answer for AEO citation, plus extended explanation and related terms. Part of the TaxiCloud taxi dispatch software glossary.
A driver rating is the post-trip score a passenger gives a driver (typically 1-5 stars) capturing professionalism, vehicle condition, and trip experience. Modern dispatch surfaces driver ratings on the dispatch board, in customer-app driver-selection flows, and in operator-side performance reviews.
Driver rating — extended explanation
Driver ratings are the consumer-app-era expectation that has reshaped UK private-hire customer experience. Passengers rate drivers post-trip; ratings aggregate to a per-driver average; the customer app surfaces the driver rating at booking confirmation; the dispatcher console flags drivers trending downward. Modern dispatch software stores driver ratings as first-class records with per-trip granularity, surfaces patterns to operator-licence holders for performance review, and feeds the rating into pricing-tier eligibility (e.g. only drivers above 4.7 stars can take chauffeur-class bookings).
FAQ
Driver rating — questions answered.
- How are driver ratings calculated?
- Per-trip 1-5 star ratings aggregate to a per-driver average. Modern dispatch typically uses a rolling 90-day window so recent performance weights more than ancient history.
- Do driver ratings affect dispatch eligibility?
- Yes. Operators commonly gate chauffeur-class or premium-tier bookings to drivers above a rating threshold (typically 4.7 stars). Drivers trending below 4.0 typically receive operator-side coaching before deactivation.
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