Case study · Cork · IRELAND

Cork Airport Pro: 38-driver TaxiCaller migration, +24% Cobh cruise revenue via M&G billing automation.

38 drivers · 41 vehicles · migrated from TaxiCaller in 7 working days · live since 2026-05.

Cork Airport Pro is a 38-driver Cork operator covering ORK airport flows + Cobh cruise terminal arrivals + Cork city corporate work. They migrated off TaxiCaller in 7 working days in May 2026, lifted Cobh cruise revenue 24% via M&G billing automation, and dropped NTA SPSV quarterly return prep from 4 hours to 12 minutes.

  • +24%

    Cobh cruise revenue per arrival

    M&G billing posts automatically per passenger via Stripe.

  • −95%

    NTA SPSV return prep

    4 hours/quarter → 12 minutes via 2025-format automation.

  • −22%

    ORK no-shows

    FlightAware live ingest reshuffles ETAs automatically.

The migration

How Cork Airport Pro migrated off TaxiCaller.

Cork Airport Pro runs out of Bishopstown with a fleet covering all three Cork operating tempos — ORK airport feeder, Cobh cruise terminal arrivals (May-September peak), and Cork city corporate work serving the Cork-headquartered Bausch & Lomb and Pfizer regional rotation. The fleet sat on TaxiCaller for three years before the migration. Their trigger was the 2025 NTA SPSV format change — TaxiCaller's quarterly return required manual reformatting against the new columnar template.

TaxiCloud migration ran over 7 working days. The headline migration scope was 2025-format NTA SPSV automation + Cobh cruise terminal manifest ingest. Drivers, vehicles, customers, ORK + Cobh pricing rules, and a 120-day historic booking window all imported. Cobh cruise season was about to start (May-September), which made the migration timing opportune.

First quarter on TaxiCloud (covering peak cruise season): 24% lift in Cobh cruise revenue per arrival via M&G billing automation (M&G fees post automatically per passenger as Stripe line items vs dispatcher-discretion add-ons on TaxiCaller); NTA SPSV quarterly return prep dropped from 4 hours to 12 minutes; ORK no-shows dropped 22% via FlightAware live ingest.

“TaxiCaller made us choose between bi-weekly Cobh cruise revenue and quarterly NTA reformat work. TaxiCloud delivered both — M&G billing automation closed the cruise revenue gap, and NTA returns dropped from half a workday per quarter to 12 minutes.”

Niall O'Sullivan

General Manager, Cork Airport Pro

Frequently asked

Questions about the Cork Airport Pro migration.

  • How long did Cork Airport Pro's TaxiCaller → TaxiCloud migration take?

    Seven working days. Migrated immediately before peak Cobh cruise season (May-September).

  • What drove the 24% Cobh cruise revenue lift?

    M&G billing automation — M&G fees post automatically per passenger as Stripe line items, closing the dispatcher-discretion billing-leakage gap that TaxiCaller had.

  • Is TaxiCloud NTA Ireland SPSV-compliant for Cork operators?

    Yes. The 2025-updated NTA columnar format ships pre-configured. Quarterly returns generate in under 15 minutes from a single action.

  • Does TaxiCloud handle ORK + Cobh + Cork city on a single tenant?

    Yes. All three operating tempos handle on a single dispatch board with AI Copilot pre-positioning logic specific to each demand source.

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