Case study · Cardiff · UK

Cardiff Stadium Cabs: 52-driver Autocab migration, +29% Principality Stadium event-day utilisation via AI Copilot.

52 drivers · 55 vehicles · migrated from Autocab in 7 working days · live since 2026-06.

Cardiff Stadium Cabs is a 52-driver Cardiff operator with the city's largest Principality Stadium event-day book. They migrated off Autocab in 7 working days in June 2026 and lifted event-day utilisation 29% via AI Copilot pre-positioning across Cardiff Central, Queen Street, and Bay terminus zones during full-time crowd dispersal windows.

  • +29%

    Principality event-day utilisation

    AI Copilot pre-positions across Cardiff Central + Queen Street + Bay terminus 12-15 minutes before full-time.

  • −90%

    Cardiff Council compliance prep

    4 hours/quarter → 25 minutes.

  • −24%

    CWL airport no-shows

    FlightAware live ingest reshuffles ETAs automatically.

The migration

How Cardiff Stadium Cabs migrated off Autocab.

Cardiff Stadium Cabs runs out of Adamsdown with a fleet anchored on Principality Stadium event work — Six Nations rugby, Champions League, international rugby, concerts. Stadium event days generate 35-45% of weekly revenue. The fleet sat on Autocab for four years; their migration trigger was Autocab's reactive operating tempo at full-time crowd dispersal — controllers couldn't pre-position drivers ahead of the surge across multiple city-centre zones simultaneously.

TaxiCloud migration ran over 7 working days. AI Copilot pre-positioning logic specifically configured for Principality Stadium fixture and concert schedules during cutover scope. Welsh-language passenger SMS templates configured alongside English. Drivers, vehicles, customers, CWL airport pricing rules, and historic bookings all imported. Cutover completed Friday morning before a Saturday Six Nations fixture.

First 90 days on TaxiCloud: 29% lift in Principality Stadium event-day utilisation via AI Copilot pre-positioning 12-15 minutes before full-time across Cardiff Central + Queen Street + Bay terminus; Cardiff Council compliance prep dropped from 4 hours to 25 minutes; CWL airport no-shows dropped 24% via FlightAware live ingest.

“Six Nations Saturday at Principality used to be a 90-minute reactive scramble across three city-centre pickup zones. AI Copilot pre-positions our drivers 12 minutes before full-time — same fleet, 29% more revenue on event days.”

Sioned Davies

Operations Manager, Cardiff Stadium Cabs

Frequently asked

Questions about the Cardiff Stadium Cabs migration.

  • How long did Cardiff Stadium Cabs' Autocab → TaxiCloud migration take?

    Seven working days. Cutover Friday morning before a Saturday Six Nations fixture — first event-day live delivered measurable utilisation lift.

  • Does TaxiCloud support Welsh-language passenger SMS?

    Yes. Customer-facing SMS templates available in Welsh alongside English. Bilingual passenger preferences store per customer record.

  • What drove the 29% Principality event-day utilisation lift?

    AI Copilot pre-positioning across Cardiff Central, Queen Street, and Bay terminus 12-15 minutes before full-time. Surge pricing rules configure per event class.

  • Does TaxiCloud handle CWL airport feeder work?

    Yes. CWL airport pre-booked flows ship pre-configured with terminal-aware queueing and FlightAware ingest.

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