Cross-Border Cabs Belfast: 44-driver iCabbi migration with native GBP/EUR + dual-jurisdiction SPSV/PHV compliance.

Cross-Border Cabs runs out of Lisburn with a fleet that splits cross-border work between Belfast city centre + BFS/BHD airport feeders (DVA-licensed) and Republic-of-Ireland routes ending in Dublin or other counties (NTA SPSV-licensed). Most drivers hold both licences; vehicles cross the border on roughly 30% of bookings. The fleet sat on iCabbi for six years before the migration. Their trigger was the 2025 NTA SPSV format change — iCabbi handled DVA but the cross-border bookings ending in the Republic required manual reformatting against the NTA columnar template.

TaxiCloud migration ran over 8 working days. The cutover was uniquely complex among TaxiCloud migrations to date — dual-jurisdiction driver and vehicle records (drivers holding both DVA and NTA SPSV licences with separate expiry dates), GBP/EUR currency configuration per booking-jurisdiction, dual quarterly return generation (DVA NI + NTA Ireland SPSV), and cross-border pricing rules accounting for the M1 corridor work. The TaxiCloud product team shipped specific cross-border features — currency-per-booking-jurisdiction, dual-licence audit trail — as part of the migration scope.

First quarter on TaxiCloud: simultaneous DVA Northern Ireland operator quarterly return + NTA Ireland SPSV quarterly return generated in 25 minutes total (vs 8-10 hours of dual-format manual reconciliation on iCabbi). Cross-border booking acceptance rate lifted 18% as drivers stopped declining cross-border work due to settlement-currency uncertainty (GBP/EUR per-booking-jurisdiction handling now structural).