White-glove migration · 8 days

Migrate from Cordic taxi dispatch software to TaxiCloud.

Cordic migration in 8 days: drivers, vehicles, customers, pricing rules, coverage zones, and historic bookings imported clean. Parallel-run weekend included on Pro and above.

Migrating from Cordic to TaxiCloud takes 8 business days end-to-end. Our white-glove team imports every record from your existing tenant, configures the compliance reports for your authority, and runs a parallel-run weekend so dispatchers train on live data before cutover. Available on Pro (£149/month) and above as part of onboarding.

Cordic migration deep-dive

How we migrate Cordic fleets to TaxiCloud.

Cordic migrations are typically driven by three pressure points: Cordic's vehicle-class enforcement at dispatch is dispatcher-discretion rather than structural — premium S-Class bookings can be assigned to E-Class vehicles when a dispatcher misses the class flag — Cordic's compliance-report exports require manual reconciliation against UK council templates, and Cordic's customer app has lagged behind the rate of change in passenger-app expectations since roughly 2022. Operators evaluating modern alternatives most often pilot TaxiCloud on their executive or chauffeur segment first, where the vehicle-class enforcement gap is most visible.

Cordic's data export path is robust. Drivers (with licensing data and vehicle-class certifications), vehicles (with inspection deadlines and CAZ-compliance flags), customer accounts (with PO-level booking notes and expense codes), pricing rules (with executive-tier tariffs and airport surcharges), corporate-account billing rules, and a 24-month historic booking archive all export via Cordic's standard ops API. Our migration team has run six Cordic cutovers in the last year — every record class has a clean import path, and the executive-tier vehicle-class data is preserved as first-class TaxiCloud objects with structural enforcement at dispatch.

The Cordic parallel-run window typically runs over a Tuesday-to-Saturday cycle so dispatchers train against weekday corporate flows on Cordic-and-TaxiCloud in parallel before cutting over before Sunday airport-rush traffic. The 6-day total cutover excludes the weekend; data export runs Monday, configuration Tuesday, integration testing Wednesday, parallel-run Thursday-Friday, cutover Saturday morning. Executive Edinburgh's December 2025 Cordic migration followed this exact playbook with no fallback required.

Export path
Cordic standard ops API + CSV export per record class
Parallel-run window
Tuesday-Saturday cycle, cutover Saturday morning before Sunday airport-rush

What we import

Every record, mapped.

  • Cordic

    Drivers + licensing data

    TaxiCloud

    Driver records with licence expiry tracking

  • Cordic

    Vehicles + inspection records

    TaxiCloud

    Vehicle records with inspection deadline calendar

  • Cordic

    Customer database

    TaxiCloud

    Customer accounts with booking history preserved

  • Cordic

    Pricing rules + coverage zones

    TaxiCloud

    First-class pricing rule and geofence objects

  • Cordic

    Historic bookings (24-month window)

    TaxiCloud

    Booking archive, searchable + reportable

  • Cordic

    Corporate accounts + travellers

    TaxiCloud

    Account-pay records with expense codes intact

Migration timeline · 8 days

Off Cordic, on TaxiCloud, on schedule.

White-glove migration runs on a fixed timeline. Every step has a clear output, a clear owner, and a clear handoff. No surprises, no console-dark window.

  1. Day 1

    Audit + scope

    Migration team reviews your current dispatch setup, exports list, integrations, and compliance reports. Output: signed migration plan with cutover date.

  2. Day 2-3

    Configure tenant

    TaxiCloud tenant configured to match your operating reality — coverage zones, council-licensing reports, pricing rules, customer-app branding.

  3. Day 4-5

    Import data

    Drivers, vehicles, customers, pricing rules, historic bookings imported. Integration tests run against Stripe, PayPal, Twilio, FCM.

  4. Day 6-7

    Parallel-run weekend

    Small driver subset runs live on TaxiCloud alongside your existing platform. Dispatchers train against real bookings; we monitor side-by-side.

  5. Day 8+

    Cutover live

    Full fleet flips to TaxiCloud. Migration team on standby for the first 72 hours. Onboarding manager assigned for the first 90 days on Pro Max+.

Cordic migration gotchas

Where Cordic migrations bite, and how we handle it.

  • Gotcha

    Vehicle-class flags carried as dispatcher-text-notes in Cordic

    TaxiCloud resolution

    TaxiCloud lifts these into structural vehicle-class records with hard enforcement at dispatch — premium bookings cannot be cross-assigned even by accident.

  • Gotcha

    Cordic compliance-report exports require manual UK council template reconciliation

    TaxiCloud resolution

    TaxiCloud's council-licensing reports ship pre-configured for every UK PHV authority; quarterly returns generate in under 30 minutes.

  • Gotcha

    Cordic customer-app booking confirmation flow does not save card-on-file

    TaxiCloud resolution

    TaxiCloud customer-app saves card on first booking via Stripe; Executive Edinburgh saw card-on-file uptake rise from 38% to 71% post-migration.

  • Gotcha

    Cordic's PHC documentation cycle relies on dispatcher tracking

    TaxiCloud resolution

    TaxiCloud auto-suspends vehicles with lapsed PHC plates from dispatch; renewal notifications fire at 60, 30, and 7 days before expiry.

Migration FAQ

Switching from Cordic, answered.

How long does migration from Cordic take?
Typical cutover is 8 business days end-to-end. The timeline includes audit, tenant configuration, data import, integration testing, parallel-run weekend, and live cutover. Available on Pro (£149/month) and above as part of onboarding — no separate setup fee.
What does the parallel-run weekend look like?
A small driver subset (typically 10-20% of fleet, often the airport or executive segment) runs on TaxiCloud alongside your existing platform. Dispatchers train against real bookings; we monitor side-by-side. Operators decide cutover go/no-go based on the live data, not slideware.
What data gets imported?
Drivers with licensing data, vehicles with inspection records, customer database with booking history, pricing rules, coverage zones, corporate accounts with expense codes, and a 24-month historic booking archive. Pro Ultra extends the historic window to 7 years for regulatory and insurance use cases.
What happens if integration tests fail?
We do not cut over until integration tests pass. The migration plan signed at Day 1 includes the full integration list (Stripe, PayPal, Twilio, FCM, Google Maps, your custom integrations). If something fails during testing, we extend the migration window — never cut over with broken integrations.
Can I roll back to {{competitor.name}} after cutover?
Yes. The first 30 days post-cutover include rollback support. Your Cordic tenant is kept available (read-only for compliance) for 90 days post-cutover. Most operators do not roll back, but the option exists. After 90 days, the rollback path closes formally; we have not had an operator request rollback past the 30-day window.

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