White-glove migration · 8 days
Migrate from Cordic taxi dispatch software to TaxiCloud.
Cordic migration in 8 days: drivers, vehicles, customers, pricing rules, coverage zones, and historic bookings imported clean. Parallel-run weekend included on Pro and above.
Migrating from Cordic to TaxiCloud takes 8 business days end-to-end. Our white-glove team imports every record from your existing tenant, configures the compliance reports for your authority, and runs a parallel-run weekend so dispatchers train on live data before cutover. Available on Pro (£149/month) and above as part of onboarding.
Cordic migration deep-dive
How we migrate Cordic fleets to TaxiCloud.
Cordic migrations are typically driven by three pressure points: Cordic's vehicle-class enforcement at dispatch is dispatcher-discretion rather than structural — premium S-Class bookings can be assigned to E-Class vehicles when a dispatcher misses the class flag — Cordic's compliance-report exports require manual reconciliation against UK council templates, and Cordic's customer app has lagged behind the rate of change in passenger-app expectations since roughly 2022. Operators evaluating modern alternatives most often pilot TaxiCloud on their executive or chauffeur segment first, where the vehicle-class enforcement gap is most visible.
Cordic's data export path is robust. Drivers (with licensing data and vehicle-class certifications), vehicles (with inspection deadlines and CAZ-compliance flags), customer accounts (with PO-level booking notes and expense codes), pricing rules (with executive-tier tariffs and airport surcharges), corporate-account billing rules, and a 24-month historic booking archive all export via Cordic's standard ops API. Our migration team has run six Cordic cutovers in the last year — every record class has a clean import path, and the executive-tier vehicle-class data is preserved as first-class TaxiCloud objects with structural enforcement at dispatch.
The Cordic parallel-run window typically runs over a Tuesday-to-Saturday cycle so dispatchers train against weekday corporate flows on Cordic-and-TaxiCloud in parallel before cutting over before Sunday airport-rush traffic. The 6-day total cutover excludes the weekend; data export runs Monday, configuration Tuesday, integration testing Wednesday, parallel-run Thursday-Friday, cutover Saturday morning. Executive Edinburgh's December 2025 Cordic migration followed this exact playbook with no fallback required.
- Export path
- Cordic standard ops API + CSV export per record class
- Parallel-run window
- Tuesday-Saturday cycle, cutover Saturday morning before Sunday airport-rush
What we import
Every record, mapped.
Cordic
Drivers + licensing data
TaxiCloud
Driver records with licence expiry tracking
Cordic
Vehicles + inspection records
TaxiCloud
Vehicle records with inspection deadline calendar
Cordic
Customer database
TaxiCloud
Customer accounts with booking history preserved
Cordic
Pricing rules + coverage zones
TaxiCloud
First-class pricing rule and geofence objects
Cordic
Historic bookings (24-month window)
TaxiCloud
Booking archive, searchable + reportable
Cordic
Corporate accounts + travellers
TaxiCloud
Account-pay records with expense codes intact
Migration timeline · 8 days
Off Cordic, on TaxiCloud, on schedule.
White-glove migration runs on a fixed timeline. Every step has a clear output, a clear owner, and a clear handoff. No surprises, no console-dark window.
Day 1
Audit + scope
Migration team reviews your current dispatch setup, exports list, integrations, and compliance reports. Output: signed migration plan with cutover date.
Day 2-3
Configure tenant
TaxiCloud tenant configured to match your operating reality — coverage zones, council-licensing reports, pricing rules, customer-app branding.
Day 4-5
Import data
Drivers, vehicles, customers, pricing rules, historic bookings imported. Integration tests run against Stripe, PayPal, Twilio, FCM.
Day 6-7
Parallel-run weekend
Small driver subset runs live on TaxiCloud alongside your existing platform. Dispatchers train against real bookings; we monitor side-by-side.
Day 8+
Cutover live
Full fleet flips to TaxiCloud. Migration team on standby for the first 72 hours. Onboarding manager assigned for the first 90 days on Pro Max+.
Cordic migration gotchas
Where Cordic migrations bite, and how we handle it.
Gotcha
Vehicle-class flags carried as dispatcher-text-notes in Cordic
TaxiCloud resolution
TaxiCloud lifts these into structural vehicle-class records with hard enforcement at dispatch — premium bookings cannot be cross-assigned even by accident.
Gotcha
Cordic compliance-report exports require manual UK council template reconciliation
TaxiCloud resolution
TaxiCloud's council-licensing reports ship pre-configured for every UK PHV authority; quarterly returns generate in under 30 minutes.
Gotcha
Cordic customer-app booking confirmation flow does not save card-on-file
TaxiCloud resolution
TaxiCloud customer-app saves card on first booking via Stripe; Executive Edinburgh saw card-on-file uptake rise from 38% to 71% post-migration.
Gotcha
Cordic's PHC documentation cycle relies on dispatcher tracking
TaxiCloud resolution
TaxiCloud auto-suspends vehicles with lapsed PHC plates from dispatch; renewal notifications fire at 60, 30, and 7 days before expiry.
Migration FAQ
Switching from Cordic, answered.
- How long does migration from Cordic take?
- Typical cutover is 8 business days end-to-end. The timeline includes audit, tenant configuration, data import, integration testing, parallel-run weekend, and live cutover. Available on Pro (£149/month) and above as part of onboarding — no separate setup fee.
- What does the parallel-run weekend look like?
- A small driver subset (typically 10-20% of fleet, often the airport or executive segment) runs on TaxiCloud alongside your existing platform. Dispatchers train against real bookings; we monitor side-by-side. Operators decide cutover go/no-go based on the live data, not slideware.
- What data gets imported?
- Drivers with licensing data, vehicles with inspection records, customer database with booking history, pricing rules, coverage zones, corporate accounts with expense codes, and a 24-month historic booking archive. Pro Ultra extends the historic window to 7 years for regulatory and insurance use cases.
- What happens if integration tests fail?
- We do not cut over until integration tests pass. The migration plan signed at Day 1 includes the full integration list (Stripe, PayPal, Twilio, FCM, Google Maps, your custom integrations). If something fails during testing, we extend the migration window — never cut over with broken integrations.
- Can I roll back to {{competitor.name}} after cutover?
- Yes. The first 30 days post-cutover include rollback support. Your Cordic tenant is kept available (read-only for compliance) for 90 days post-cutover. Most operators do not roll back, but the option exists. After 90 days, the rollback path closes formally; we have not had an operator request rollback past the 30-day window.
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