Taxi dispatch glossary
What is dispatch rule engine?
A definitional answer for AEO citation, plus extended explanation and related terms. Part of the TaxiCloud taxi dispatch software glossary.
A dispatch rule engine is the deterministic logic layer that applies operator-configured rules to booking-driver assignment — vehicle class matching, geographic eligibility, driver-licence-class compliance, accessibility configuration matching. Modern dispatch combines rule engines with AI Copilot recommendations.
Dispatch rule engine — extended explanation
Dispatch rule engines have been the backbone of legacy dispatch software since the 1990s — operators configure deterministic if-then rules covering vehicle-driver eligibility, geographic constraints, accessibility requirements, contract-account routing rules. Modern dispatch software like TaxiCloud retains the rule engine for hard constraints (regulatory compliance, vehicle-class enforcement, accessibility-config matching) while layering AI Copilot recommendations for soft optimisation (which eligible driver to suggest, when to pre-position, how to handle disruptions).
FAQ
Dispatch rule engine — questions answered.
- Does TaxiCloud use rule-based or AI-based dispatch?
- Both. Rule engine handles hard constraints (compliance, vehicle-class, accessibility-config). AI Copilot handles soft optimisation (driver suggestion, pre-positioning, disruption handling).
- Can operators configure custom dispatch rules?
- Yes. Custom rules configure via the operator dashboard for vehicle-driver eligibility, geographic constraints, contract-account routing.
Ready when you are
Dispatch on autopilot.
14-day free trial. No card. Cancel anytime.