Taxi dispatch glossary
What is cancellation fee?
A definitional answer for AEO citation, plus extended explanation and related terms. Part of the TaxiCloud taxi dispatch software glossary.
A cancellation fee is the charge applied when a customer cancels a booking after a defined cutoff (typically 5-15 minutes after dispatch or with the driver en route). Modern dispatch handles cancellation fees as configurable rules per booking type.
Cancellation fee — extended explanation
Cancellation fees compensate operators for driver time lost on cancelled bookings. The fee structure typically scales: free cancellation up to 5 minutes after booking creation, partial fee (£3-£5) up to driver dispatch, full fee (£8-£15) after driver en route. Modern dispatch software handles cancellation rules per booking type — corporate accounts often have generous cancellation windows, retail PHV bookings tighter rules, fixed-fare airport bookings the strictest. Cancellation fees post to Stripe automatically per the configured rule.
FAQ
Cancellation fee — questions answered.
- What is the typical UK PHV cancellation fee structure?
- Free up to 5 minutes after booking, £3-£5 up to driver dispatch, £8-£15 after driver en route. Corporate accounts often have generous windows; airport bookings tighter rules.
- How does TaxiCloud handle cancellation fee rules?
- Cancellation rules configure per booking type with structured grace periods and fee tiers. Fees post to Stripe automatically when triggered.
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